This Policy explains how cancellations and refunds work for PriceYou subscriptions (offered by NORELIX LIMITED, trading as "PriceYou," Company No. 817569). It is part of our Terms of Service and should be read with the Subscription & Billing Terms.
1. CANCELLING YOUR SUBSCRIPTION
You may cancel at any time. Cancelling stops future renewals; you keep Pro access until the end of your current paid period. See the Subscription & Billing Terms for step-by-step cancellation (web: Manage Subscription → Cancel; in-app: through the App Store or Google Play).
2. TRIALS
If you cancel during a trial before it converts, you will not be charged. If you do not cancel before the trial ends, the subscription begins and the disclosed fee applies.
3. REFUNDS — GENERAL
Except as required by law or expressly stated here, subscription fees are non-refundable, and we do not provide refunds or credits for partial billing periods or unused time after a renewal. We may, in our sole discretion, grant refunds in exceptional circumstances, such as accidental duplicate charges, documented billing errors or other situations where we determine a refund is appropriate.
4. IN-APP PURCHASES (APPLE / GOOGLE)
If you purchased through the Apple App Store or Google Play, your purchase is subject to that store's terms, and refund requests must be made to Apple or Google through their processes; we cannot directly refund store-processed payments.
5. STATUTORY RIGHTS
EEA/UK consumers: you may have a statutory right to withdraw within 14 days of purchase. For digital services that begin during this period, you may be asked to consent to immediate performance and acknowledge that you lose the withdrawal right once the service has been fully performed; where the service is only partly performed, a proportionate amount may be payable. Nothing here limits mandatory consumer rights.
US consumers: certain U.S. states may provide additional cancellation or refund rights, including under applicable automatic renewal laws. Nothing in this Policy limits those rights.
6. CHARGEBACKS
If you believe a charge is incorrect, please contact us first at billing@price.you so we can help. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is resolved.
We reserve the right to provide relevant transaction information to the payment processor or card issuer in connection with any chargeback investigation.
7. HOW TO REQUEST A REFUND
For web (Stripe) purchases, contact billing@price.you with your account email and the charge details. We may request additional information to verify your identity or the payment before processing your request. For app-store purchases, use Apple's or Google's refund process.
8. CONTACT
NORELIX LIMITED (trading as PriceYou), The Black Church, St Mary's Place, Dublin 7, D07 P4AX, Ireland. Company No. 817569. Billing: billing@price.you.